Patient Coordinator

East Coast Dental Group (ECDG) is currently seeking for a Patient Coordinator to join our new Clinic in Hanwell, NB .

This is a full-time, permanent position. If you have a proven track record of success as a Patient Coordinator and you are excited about the opportunity to have ownership over your work and take initiative to develop and grow in the role, let’s talk!

You will enjoy:

• A comprehensive and competitive total rewards package that includes a market competitive compensation structure, Group Benefits, Vacation and Flex Days, Continuous Education opportunities.
• Working with a progressive company and a supportive and passionate leadership team that is focused on the Employee, Clinician, and Patient experience.
• Monday to Friday Schedule, no evenings or weekends (typically, our practices are open Monday through Friday between 8 am and 4:30 pm(with paid lunch) however, hours of operation can vary slightly)

You will be accountable to:

• Address patient requests and needs in a professional manner.
• Respond to patient concerns timely and ensure patient satisfaction.
• Schedule patient appointments and make reminder calls.
• Responsible of filling clinic’s schedule to minimize any open time for providers.
• Greet patients, creating a sense of comfort and professionalism.
• Maintain up-to-date patient medical records.
• Obtain insurance information from patients, process patient billings, and collect payments.
• Maintain patient care plans based on assessment information.
• Suggest process improvements to enhance patient services.
• Maintain confidential and secure patient records.

Your experience and qualifications include:

• A proven history of demonstrating a positive and empathetic approach to your customers and your team.
• Patience and a willingness to learn.
• Minimum high school diploma or equivalent
• Medical assistant certification (asset)
• 2+yrs’ dental office experience (asset)
• Highly organized with a strong ability to manage different priorities.
• Ability to work with others and use resources to problem solve.
• Apply good judgment to fast-changing situations.
• Strong customer service skills
• Effective verbal and written communication skills in both English. French (asset)
• Effective collaborator and works well with a team of other clinical practitioners.